Refund Policy

1. Which Refund Path Applies to You

The refund process depends on where you purchased your subscription:

Important:Refunds for App Store and Google Play purchases are governed by Apple's and Google's refund policies. We cannot override those policies. Please follow the correct path below for your platform.

2. Web / Desktop Purchases (Polar.sh)

Purchases made on the Sereno web or desktop platform are processed through Polar.sh and are subject to the following:

2.1 14-Day Refund Window

We offer a full refund if you request it within 14 days of your initial purchase date, provided that:

• You are requesting a refund for your first-ever premium subscription purchase with Sereno.
• You have not previously received a refund for a Sereno subscription.

2.2 After 14 Days

Refund requests made more than 14 days after the purchase date are evaluated on a case-by-case basis. We may, at our sole discretion, offer:

• A prorated credit toward future subscription periods, or
• A partial refund depending on the circumstances.

No refund is guaranteed after the 14-day window.

2.3 Subscription Renewals

Refund requests for automatic subscription renewals are eligible only if:

• The request is made within 14 days of the renewal charge date, AND
• You can demonstrate that you did not intend to renew (e.g., you attempted to cancel before the renewal date but were unable to).

If you do not wish to be charged for a renewal, you must cancel your subscription before the renewal date.

2.4 How to Request (Polar.sh)

To request a refund for a web/desktop purchase, contact us at:

Email: support@serenoplanner.com

Include the following information:

• Your account email address
• The date of purchase
• The reason for your refund request
• Any relevant screenshots or details

We will review your request and respond within 5 business days.

2.5 How Refunds Are Processed (Polar.sh)

• Refunds are processed through Polar.sh to the original payment method.
• Refunds typically appear on your statement within 5–10 business days, depending on your bank or payment provider.
• Refunds are issued in the same currency as the original purchase.

3. iOS Purchases (Apple App Store)

Purchases made through the Sereno iOS app are processed by Apple and are subject to Apple's refund policy.

3.1 How to Request (Apple)

We cannot issue refunds for App Store purchases. You must request a refund directly from Apple at:

reportaproblem.apple.com

Steps:

1. Sign in to reportaproblem.apple.com with your Apple ID.
2. Select “I'd like to request a refund” from the dropdown.
3. Choose the reason for your refund request.
4. Select the Sereno subscription from your purchase history.
5. Submit the request.

Apple will review your request and notify you of their decision. Apple's refund decisions are final and are made at their sole discretion.

3.2 Apple's Refund Policy

Apple's refund eligibility, time windows, and processing are governed by the Apple Media Services Terms and Conditions. We do not control and cannot influence Apple's refund decisions.

3.3 After an Apple Refund

If Apple grants your refund:

• Your premium subscription will be downgraded to the free plan.
• All premium features will become unavailable.
• Your data is safe — your tasks, lists, tags, and other content remain in your account. You can continue using the free plan.

4. Android Purchases (Google Play)

Purchases made through the Sereno Android app are processed by Google Play and are subject to Google's refund policy.

4.1 Google Play's 48-Hour Automatic Refund Window

Google Play offers an automatic refund window within 48 hours of purchase. You can request a refund directly through Google Play at:

Google Play Refund Help

4.2 After 48 Hours (Google Play)

If more than 48 hours have passed since your purchase, you may request a refund through Google Play. If Google is unable to assist, you may contact us at support@serenoplanner.com and we will evaluate your request on a case-by-case basis. However, final authority for Google Play refunds rests with Google.

4.3 After a Google Play Refund

If a refund is processed:

• Your premium subscription will be downgraded to the free plan.
• All premium features will become unavailable.
• Your data is safe — your tasks, lists, tags, and other content remain in your account.

5. What Happens After Any Refund

Regardless of which platform your refund came through, here's what changes:

• Your premium subscription will be downgraded to the free plan.
• Premium features (unlimited tags, lists, priorities, due dates, and other power features) will become unavailable.
• Your data is safe — your tasks, lists, tags, reflections, and other User Content will remain in your account and will not be deleted.
• You can continue using the free plan to access your data.
• If you connected Google Calendar, the integration will remain available if supported under the free plan.

6. Exceptions

Refunds may be denied or unavailable in the following cases:

• Requests made outside the applicable refund window for your platform.
• Repeat refund requests from the same user.
• Accounts terminated for violation of our Terms of Service.
• Promotional or discounted purchases, unless otherwise stated at the time of purchase.
• Change of mind after the refund window has passed.

7. Free Plan

The free plan is provided at no cost and is not eligible for any refund, as no payment has been made. You may delete your account at any time if you wish to stop using the Service.

8. Changes to This Refund Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with the updated “Last Updated” date. Your continued use of the Service or any purchases made after changes are posted constitute your acceptance of the revised policy.

For any purchases made before a policy change, the refund policy in effect at the time of your purchase will apply.

9. Contact Us

If you have any questions about this Refund Policy or need help navigating the refund process, please contact us at:

Email: support@serenoplanner.com